Return & Refund Policy
Last Updated: May 14, 2018

We are committed to providing our customers with high-quality products and excellent service. If you encounter any issues upon receiving your order, please contact us in accordance with the following terms so that we can assist you promptly.

1. Replacements Due to Product Quality Issues
If the product you receive is damaged due to a quality issue, we offer a replacement service.

Customers are required to provide clear video evidence showing that the product is damaged or non-functional in an unused condition.

Once the issue is verified, we will arrange a free replacement or apply the amount as a deposit for your next order.

Please note: Text or photo evidence alone may not be sufficient. We strongly recommend recording a video showing the unboxing process and product issue.

2. Time Limit for Reporting Damaged Items
Any product quality issues must be reported within 30 days from the date of delivery.

If no report is made within 30 days, the product will be deemed to be in good condition, and we will no longer be responsible for any exchange or replacement.

We encourage customers to inspect the goods as soon as they are received to ensure any issues are addressed in a timely manner.

3. Procedure for Reporting Short Shipments
If you find that some items are missing from your shipment, please contact us within 15 days of receiving the goods and provide the following evidence for verification:

A photo of the entire shipping box along with its shipping label

A list of the items you actually received

The total weight of the package

We record the weight of each package prior to shipment. By comparing your provided weight with our records, we can quickly verify whether any items were missing. If confirmed, we will promptly ship the missing products.

4. Return & Refund Requests We Do Not Accept
We do not accept return or refund requests under the following circumstances:

Subjective reasons not related to product quality (e.g., personal dislike, wrong item ordered)

Issues not reported within the designated timeframes (quality issues beyond 30 days, quantity issues beyond 15 days)

Damage caused by customer misuse or mishandling

5. Contact & Resolution
If you experience any problems, please contact our after-sales support team as soon as possible at:
[andrew@wholesale-top.com]

We will respond within 1–3 business days after receiving your issue and related evidence. Once responsibility is confirmed, we will proceed with a replacement or other necessary after-sales service.

6. Policy Changes
We reserve the right to modify this Return & Refund Policy at any time without prior notice.
Any updates will be posted on this page. We encourage you to review this policy periodically.
Continued use of our products and services indicates your acceptance of the latest terms.